How can I tell if something is spam?

The most common question asked to us is how to spot spam, the following is recommended:

  • Frequently Asked Questions
  • Email scam awareness
  • Check the ‘from’ address
  • Is the greeting impersonal?
  • Check contact information and dates
  • Check branding
  • Check if the linked website is legitimate
  • Asking for personal or bank details?
  • Poor spelling, grammar, and presentation?
  • Trying hard to be ‘official’? or rushing you into an offer or something?
  • Check with real company, brand, or department

For my business, it’s a pain to have all of the staff remember their login passwords. Is this really necessary?

Yes, login passwords that are complicated (minimum 8 characters, one uppercase, a number, and symbol) give your network added protection. Think of it this way, the front door is locked so people can’t come in and steal items in your safe. If you leave the front door open, you’re letting intruders in even though your safe has a combination lock on it. It’s not always what you think is the most valuable items that could be detrimental to your success. We also recommend using different unique passwords for various accounts to ensure that the same password that was hacked from your old MySpace account isn’t so easily compromised for your work computer because it was a variation of it. Write these passwords down and keep them in a safe, secure area in case of you forgetting, or your employer needing to retain access of your account.

Why do I need to pay monthly for IT opposed to just when something is broken, is that not cheaper?

In IT there are two streams of thought regarding having a secured network. These are break-fix (B/F) and Managed Services. Managed IT services work in that you pay a monthly amount to have your network maintained and watched. Problems that are small quickly are resolved before they can lead to downtime for your business. As one of our clients put the costs of managed services “Some months we ‘win’ and some months we ‘lose,’ but all in all, it works out very well for both sides.”

Should I really be on the Cloud?

Remember when the Flood of 2013 happened? Numerous businesses in Calgary had their servers destroyed by the water. This led to data being erased as well, no one was able to work remotely either to get necessary work done. Cloud allows you to work remotely, as well protects your information in a secure off-site area. Same thing with people during the Fort McMurray fire in 2015. Again, same situation, had some of those business owners utilized Cloud, they would have been able to get necessary information for their business continuity when they were safely relocated to Calgary, Edmonton, or Red Deer.

I see under your services page that you do VoIP, what is it?

VoIP stands for Voice over Internet Protocol. It is a telephone system that works through your internet. VoIP provides greater benefits and mobility to users at a much cheaper price. We do not recommend this service to everyone. Although we’re selling it, this does not mean that it will actually be beneficial to all of our clients. Before selling our BertiVoice VoIP phone system, we will first come to your location and assess your needs for VoIP. From there we will discuss with you whether or not this would actually save you money and if the benefits are worth the hassle for you to cancel your current phone contract.

Do you only work in Calgary?

We are an IT Managed Service provider based out of Calgary; our core business services are based out of Calgary. Being the only Mac IT managed services provider, we deal with areas in and around Calgary all the time. We have clients in Edmonton, Red Deer, Airdrie, and Okotoks and serve remote locations all over Alberta. If you’re alright with video conferences when we need to discuss your business’s IT needs, then we are more than happy to comply.

What are your prices?

We have three different service packages. If you have invested in Apple products and familiar with Mac, you already believe in value of investment that Apple technology brings. We take that value to next level. As your business grows it is likely that it will be cheaper to upgrade your plan as that is why these plans are in place. In order to learn the exact dollar amount of our services, you can contact us and schedule an appointment.

I am not tech-savvy, I also don’t like being taken advantage of because of this. What will you do to ensure you earn my trust?

Mac Managed IT services solves this issue, At Berti Group we are strong believers in educating our clients. We do this by sending out weekly technology training information, teaching our clients to differentiate critical and non-critical computer issues, and how to navigate technology overall for both their professional and personal lives. That’s why we work every single day to ensure that we earn what you pay us each month.

What kind of Software solutions Berti Group provides?

We have an array of software, third-party applications and other systems in place to complete your IT needs. To name a few we have Webroot, Addigy, Office365, Meraki, Rackspace, Sage, Zappier, Lightspeed, MacManage, Splashtop, Daylight, Datto, ITGlue, Infusionsoft etc. are some of the software that we deal with on regular basis. Like any other IT company in Calgary, we constantly testing and upgrading and developing newer products to do things faster, efficient, and, effective with Apple technology.